eSIM FAQ

What do I need to know before buying an eSIM?

I’ve completed my purchase, but I don’t know how to set it up and activate it?

Check out the eSIM troubleshooting questions below!

【💡Pre-Purchase Notes】

1. Please check whether your phone can use it before purchasing
2. Please install and download while connected to wifi. Do not use your own mobile data or a hotspot shared from another phone
3. ＊Downloading to your phone will activate it and start the countdown whether it is turned on or off, so please pay attention to the download time
4. One eSIM QRCODE can only be 【scanned once】 and cannot be reused. It becomes invalid after scanning and installation.
5. After scanning and installing, please do not uninstall it yourself.【Deleting it means the plan becomes invalid; do not delete it manually】
6. Please add the plan and start using it within 90 days after placing the order (if the plan is not used within 90 days, it will automatically expire)
7. Once the plan has been used, if customer service determines that the service itself is faulty, returns and refunds may be processed. The returnand refund processing time is 15-20 business days (excluding holidays); if customer service determines the issue was caused by human factors and a Qrcode needs to be resent, aNT$30 handling fee will be charged
8. According to current Taiwan regulations, products in the form of digital content (such as e-books, music, videos, games, and apps) are not subject to the “7-day appreciation period for online purchases” restriction. To protect your rights, we recommend checking whether your phone supports eSIM before payment and purchase; however, in the spirit of customer service, if there is a return request for non-malicious reasons such as product defects (for example, a high error rate) or technical issues, we are still happy to provide a refund and resolve any problems as quickly as possible.

How can I check whether my phone supports eSIM?

You can use 【*#06#】 to check whether eSIM is supported. The steps are as follows:

1. Open the dial screen
2. Enter *#06#
3. If an EID barcode or text appears, it means the phone supports eSIM.
4. This method cannot guarantee 100% accuracy / If you are unsure, please ask the original phone manufacturer

★For iPHONE devices [Scan QR code to activate ]

• 
  
  1. Go to Settings - Mobile Service - Add esim, then scan your eSIM QRcode
  2. Tap “Continue” and agree to activate eSIM
  3. Tap Replace Mobile Data Only
  4. Done, eSIM time starts counting
  5. Tap the eSIM you just added
  6. Make sure the eSIM number is turned on and Data Roaming is enabled
  7. Confirm that your mobile data network is using the eSIM plan
  8. 💡Reminder: If you still cannot connect to the internet after setup is complete, please confirm that “APN” has been set to match the “APN” in the order confirmation email

★For Android devices [Scan QR code to activate]

• 
  
  1. Open “Settings” → “Network & Internet”
  2. Tap the “+” symbol next to SIM card
  3. Tap “Download a SIM instead”
  4. Tap “Continue” at the bottom of the screen
  5. Scan your eSIM QR code
  6. Tap “Download” at the bottom of the screen
  7. Done, tap “Settings”
  8. Tap the eSIM you just added
  9. Turn on “Use SIM,” and the eSIM time will start counting
     
     💡Reminder: If you still cannot connect to the internet after setup is complete, please confirm that “APN” has been set to the “APN”  value in the order confirmation email. For setup instructions, please see Android / iOS