eSIM installation instructions

Nov 25,2023
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eSIM Frequently Asked Questions

What do I need to know before purchasing an eSIM?

I have completed the purchase, but I don't know how to set it up and activate it?

Come and take a look at the following eSIM troubleshooting tips!

 

【💡購買前須知】

  1. Please check if your mobile device is compatible before making a purchase.
  2. Please install the download when you have internet access.*Download to activate, please pay attention to the download time
  3. A single eSIM QRCODE can only be [scanned once] and cannot be reused.Invalid after installation via scanning。
  4. After the scan and installation are complete, please do not uninstall it yourself.。【Deleting will result in the plan becoming invalid. Do not delete manually.
  5. Please join the plan and start using it within 90 days after placing the order (if the plan is not used within 90 days, it will automatically become invalid).
  6. If Plan One is used, a return and refund can only be processed if the customer service personnel determine that there is a fault with the service itself.The refund processing time is 15-20 working days (excluding holidays).If the customer service determines that it is due to human factors, a Qrcode will need to be resent.A handling fee of 30 yuan will be charged.
  7. 根據台灣現行法規，數位內容（如電子書，音樂，影片，遊戲，App）形式之商品，不受 「網購服務需提供 7 日鑑賞期」的限制.為維護您的權益，建議您先查看手機是否支持 eSIM 後再付款購買；然而基於服務顧客的原則，若是因商品瑕疵（如錯誤率過高）或技術問題等非惡意的退貨需求，我們還是樂於提供退款服務，並且儘快修正所遇到的疑難。

 

 

可支援 eSIM 之[ ]台灣版】行動裝置型號：

【Apple】

  • iPhone 15 Series
  • iPhone 14 Series
  • iPhone 13 Series
  • iPhone 12 Series
  • iPhone 11 Series
  • iPhone XS Max
  • iPhone XS
  • iPhone XR
  • iPhone SE 2
  • iPhone SE 3

【Google】

  • Pixel 8 Pro, Pixel 8
  • Pixel 7 Pro, Pixel 7
  • Pixel 6a, Pixel 6 Pro, Pixel 6
  • Pixel 5
  • Pixel 4a (5G), Pixel 4a, Pixel 4 XL, Pixel 4

【OPPO】

  • Find X3 Pro
  • Find X5 Pro

【Xiaomi】

  • Xiaomi 13, Xiaomi 13 Lite, Xiaomi 13 Pro
  • Xiaomi 12T Pro

【Vivo】

  • X90 Pro

【Sony】

  • Xperia 10 IV、Xperia 10 V
  • Xperia 5 IV、Xperia 5 V
  • Xperia 1 IV、Xperia 1 V

【其他品牌】 因各地區販售有所差異.請詢問購買手機原廠

Samsung phones and Apple iPhones sold in China, Hong Kong, and Macau cannot use eSIM due to regional sales policies. Please be sure to pay attention.

 

 

How to check if your phone supports eSIM?

You can check if eSIM is supported by using the method 【*#06#】 as follows:

  1. Open dial screen
  2. 輸入 *#06#
  3. If a barcode or text with EID appears, it indicates that the mobile phone supports eSIM.
  4. This product cannot guarantee 100% effectiveness / If unsure, please consult the original manufacturer of the phone.

【*#06#】eSIM 支援結果

 

★For iPHONE devices [Scan QR code to activate]


    1. Open the native camera and scan your eSIM QR code.
    2. Click "Continue" to agree to enable the camera eSIM
    3. Click "Continue" to download and install eSIM
    4. Completed, eSIM time starts counting down
    5. Click on the recently added eSIM
    6. Confirm eSIM number activation, data roaming activated
    7. Confirm that your mobile data network is using the eSIM plan.

      💡Little Reminder: If you are still unable to connect to the internet after completing the settings, please confirm that the "APN" is set toThe "APN" value for the order confirmation letter, please refer to "Question 9" for operation settings.
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★For Android devices [Scan QR code to activate]


    1. Open "Settings" → "Network and Internet"
    2. Click the "+" symbol next to the SIM card
    3. Click "Change to Download SIM Card"
    4. 點擊畫面下方「繼續」
    5. Scan your eSIM QR code
    6. 點擊畫面下方「下載」
    7. 完成，點擊「設定」
    8. Click on the recently added eSIM
    9. Turn on "Use SIM Card", the eSIM timer starts counting

      💡Little reminder: If you are still unable to connect to the internet after completing the settings, please ensure that the "APN" is set to the "APN" value from the order confirmation email. For operation settings, please refer to Android / iOS

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